Family Access Services
Empoweering families to foster
safety in the face of challenges.
SAFE VISITATION AND EXCHANGE
The Hub’s Safe Exchange and Safe Visitation Services support families navigating custody and supervised access arrangements by providing a safe, secure and neutral setting, bringing peace of mind to those involved. These are free services for families who may have experienced family violence, custody issues, or those living with a substance use disorder.
Safe Visitation allows children to visit parents or caregivers in a safe, comfortable and supervised setting and eliminates the need for caregivers to come in contact with one another. Supervised visits, facilitated by trained staff, help children retain or build relationships with caregivers during times of uncertainty while addressing safety concerns for all family members.
SAFE VISITATION
Safe Exchange facilitates a safe and conflict-free exchange of children between parents and/or caregivers. We provide a comfortable, neutral setting that maintains a no contact transfer of custody and avoids interactions between caregivers and unnecessary stress to the family. Only the exchange of a child is monitored; the parenting time between the child and caregiver happens off-site without supervision.
SAFE EXCHANGE
REGISTER WITH THE FAMILY ACCESS SERVICES COORDINATOR
780.750.7416
WHAT TO EXPECT
Schedule An Intake
Each caregiver will attend an intake meeting separately. During the initial meeting, we will collect the necessary information from you and explain how the program works.
Once both caregivers have completed an intake, we may request that the child come in to see the space and make sure they feel comfortable during the service.
Child Intake
After you have signed the release of information form, we will contact the RCMP and Children’s Services to do a risk assessment and ensure that our services are a good fit.
Risk Assessment
Next, we determine if we are able to provide the services that will fit your needs. We will also request each caregiver to provide their availability and preferred days to visit or exchange.
Scheduling
Once all of the above steps have been completed, we will begin scheduling visits or exchanges.
